The Reserve Bank of India will launch a two-month campaign starting next month to address customer grievances pending with the RBI Ombudsman for over 30 days.

The Ombudsman scheme offers cost-free resolution of complaints related to service deficiencies by RBI-regulated entities, in cases where customers are dissatisfied or do not receive a reply within the stipulated 30-day period.

Announcing the initiative after the Monetary Policy Committee meeting, RBI Governor Sanjay Malhotra said the central bank has been working to enhance customer service, highlighting initiatives such as Re-KYC, financial inclusion efforts, and the “Aapki Poonji, Aapka Adhikar” awareness campaign.